Jack Health: testosterone therapy provider record
This profile records what Jack Health publishes about its testosterone service, what was separately verified against a regulator, and what is not public. It uses the same fields as every other provider record, and it lists the points where the company's own pages contradict each other rather than picking whichever version reads better.
Jack Health TRT at a glance
- Care format
- Online
- Provinces for TRT
- The FAQ states that the TRT programme is not available in Quebec, Manitoba, New Brunswick, Nova Scotia, Yukon or Prince Edward Island. (Jack Health FAQ, read 5 October 2026)Listed for TRT: Alberta, British Columbia, Newfoundland and Labrador, Ontario, Saskatchewan.
- How it works
- Biomarker test and consultation, then a prescription, then renewal every three months. (Jack Health testosterone page, read 5 October 2026)
- Follow-up
- Biomarker re-testing every three months, described on the testosterone page as included, with renewal every three months. (Jack Health testosterone page, read 5 October 2026)
- What it costs
- Published charges: initial assessment or intake: $110; medication: $36 to $120 per month; follow-up or prescription renewal: $110 every three months. No separately stated charge for: practitioner consultation, laboratory testing, shipping. This site estimates $872 to $1,880 a year , with the arithmetic on the costs page.
- Pharmacy
- 1000223172 Ontario Inc., operating as ScaleRx, is named as the partner pharmacy in the Terms of Use. (Jack Health terms of use, read 5 October 2026)
- Official pages
- Jack Health testosterone page, Jack Health FAQ, Jack Health terms of use.
The record, field by field
- Care format
- Online
- Testosterone service as described
- A testosterone replacement therapy programme is described on the testosterone page.Published by provider.Jack Health testosterone page, no date shown on the page, checked 5 October 2026
- Legal entity
- Jack and Jill Health Inc., as named in the Terms of Use and the site footer.Published by provider.Jack Health terms of use, no date shown on the page, checked 5 October 2026
- Provinces
- The FAQ states that the TRT programme is not available in Quebec, Manitoba, New Brunswick, Nova Scotia, Yukon or Prince Edward Island.sources conflictThe testosterone page names only four of those exclusions and does not mention Prince Edward Island or Yukon, so the two pages disagree on whether a reader in Prince Edward Island can use the service. The FAQ wording is the TRT-specific one and is the one used here.Published by provider.Jack Health FAQ, no date shown on the page, checked 5 October 2026 Listed for TRT: Alberta, British Columbia, Newfoundland and Labrador, Ontario, Saskatchewan. Not listed: Manitoba, New Brunswick, Nova Scotia, Prince Edward Island, Quebec. The FAQ names six jurisdictions where the TRT programme is not available, including Prince Edward Island. The testosterone page names only four and omits Prince Edward Island. The FAQ is used here because it is TRT-specific, and the row is marked as a conflict.
- Who prescribes
- A registered doctor or nurse practitioner licensed in the patient's province, as described in the FAQ.Published by provider.Jack Health FAQ, no date shown on the page, checked 5 October 2026
- Process as described
- Biomarker test and consultation, then a prescription, then renewal every three months.Published by provider.Jack Health testosterone page, no date shown on the page, checked 5 October 2026
- Follow-up as described
- Biomarker re-testing every three months, described on the testosterone page as included, with renewal every three months.Published by provider.Jack Health testosterone page, no date shown on the page, checked 5 October 2026
- Dispensing pharmacy
- 1000223172 Ontario Inc., operating as ScaleRx, is named as the partner pharmacy in the Terms of Use.The FAQ states that a prescription can be sent to a local pharmacy of the patient's choice for a $40 visit fee.Published by provider.Jack Health terms of use, no date shown on the page, checked 5 October 2026
Licensing evidence
A name without a number cannot be looked up reliably. Searching the Ontario register by that name did not return a match on 12 September 2026.
- Statements that do not reconcile
-
- The testosterone page states that "92% report energy improvement within 6 weeks".sources conflictNo study, sample size, time period or source is given for that figure anywhere on the page.Published by provider.Jack Health testosterone page, no date shown on the page, checked 5 October 2026
- The testosterone page states ongoing care as "$110/ every 3 months depending on your treatment".sources conflictThe words "depending on your treatment" leave open whether every patient pays $110 each quarter. The figure was not displayed when the page was read on 14 September 2026 and was displayed again on 23 September 2026.Published by provider.Jack Health testosterone page, no date shown on the page, checked 5 October 2026
- Provider's page
- jack.health
| Component | What the provider publishes | Source |
|---|---|---|
| Membership or subscription | not confirmed | no source |
| Initial assessment or intake | $110 Testing of 24 or more biomarkers, a practitioner consultation and a treatment plan together, as displayed. | Published by provider.Jack Health testosterone page, no date shown on the page, checked 5 October 2026 |
| Onboarding lab requisition | not confirmed | no source |
| Practitioner consultation | Included in the $110 assessment as displayed | Published by provider.Jack Health testosterone page, no date shown on the page, checked 5 October 2026 |
| Laboratory testing | Biomarker testing included in the $110 assessment and renewal as displayed | Published by provider.Jack Health testosterone page, no date shown on the page, checked 5 October 2026 |
| Medication | $36 to $120 per month | Published by provider.Jack Health testosterone page, no date shown on the page, checked 5 October 2026 |
| Dispensing fee | not confirmed The FAQ states a $40 visit fee when the prescription is sent to a pharmacy of the patient's choice instead. | Published by provider.Jack Health FAQ, no date shown on the page, checked 5 October 2026 |
| Follow-up or prescription renewal | $110 every three months Described as a renewal that includes biomarker re-testing every three months, "depending on your treatment". | Published by provider.Jack Health testosterone page, no date shown on the page, checked 5 October 2026 |
| Shipping | No separately stated charge Described as free, shipping within three to five business days of approval in unmarked packaging. | Published by provider.Jack Health testosterone page, no date shown on the page, checked 5 October 2026 |
| Injection supplies | not confirmed | no source |
| Cancellation terms | not confirmed The testosterone page states "Program fee is non-refundable" and that the patient can pause, skip or cancel at any time through the care team. The FAQ separately states that an order is fully refunded if the clinician finds treatment unsuitable; the two statements are not reconciled. | Published by provider.Jack Health testosterone page, no date shown on the page, checked 5 October 2026 |
Customer reviews and ratings
Platform displays as read on 5 October 2026, the same fields for every provider. A score describes customer experience with the company as a whole. It may cover services other than testosterone and, for some profiles, customers outside Canada. It is not evidence of clinical quality or of treatment effectiveness, and it is never combined across platforms.
Category ranks
On 5 October 2026, Trustpilot's profile pages did not display a category rank for any provider in this dataset, so none is recorded. Ranks read on earlier check dates are not carried forward, because the platform changes them without notice.
What you can check about Jack Health
The same five checks as for every service, made on 5 October 2026. No score and no ranking; the how to check a TRT service page explains each check and shows the result for every provider.
- Company named
- Yes Jack and Jill Health Inc.
- Clinician type stated
- Yes A doctor or nurse practitioner licensed in the patient's province.
- Pharmacy named
- Yes ScaleRx (1000223172 Ontario Inc.), named in the Terms of Use.
- Pharmacy found on a register
- Nothing to check No licence number published to look up.
- TRT offering described
- Yes Described on the testosterone page.
Where the company’s pages disagree
Statements found on Jack Health's public pages that do not reconcile with each other, recorded as found. Both versions are shown.
- The testosterone page states that "92% report energy improvement within 6 weeks".No study, sample size, time period or source is given for that figure anywhere on the page.
- The testosterone page states ongoing care as "$110/ every 3 months depending on your treatment".The words "depending on your treatment" leave open whether every patient pays $110 each quarter. The figure was not displayed when the page was read on 14 September 2026 and was displayed again on 23 September 2026.
Questions about Jack Health TRT
Short answers from the dataset, each with its source and date. They are the same answers a reader would get by working through the record above.
- Is Jack Health legitimate? What can you verify?
- Five checks, made on 5 October 2026 from the service's public pages. Company named: yes. Jack and Jill Health Inc. Clinician type stated: yes. A doctor or nurse practitioner licensed in the patient's province. Pharmacy named: yes. ScaleRx (1000223172 Ontario Inc.), named in the Terms of Use. Pharmacy found on a register: nothing to check. No licence number published to look up. TRT offering described: yes. Described on the testosterone page. None of these checks is a rating of clinical quality.
- Which provinces does Jack Health list for TRT?
- The FAQ states that the TRT programme is not available in Quebec, Manitoba, New Brunswick, Nova Scotia, Yukon or Prince Edward Island. (Jack Health FAQ, read 5 October 2026) Listed for TRT: Alberta, British Columbia, Newfoundland and Labrador, Ontario, Saskatchewan. The FAQ names six jurisdictions where the TRT programme is not available, including Prince Edward Island. The testosterone page names only four and omits Prince Edward Island. The FAQ is used here because it is TRT-specific, and the row is marked as a conflict.
- What does Jack Health say TRT costs?
- Published charges, as displayed on its pages: initial assessment or intake: $110; medication: $36 to $120 per month; follow-up or prescription renewal: $110 every three months. No separately stated charge for: practitioner consultation, laboratory testing, shipping. This site estimates $872 to $1,880 a year for an ongoing year, from the published charges, with the arithmetic on the costs page.
- How does the Jack Health process work?
- Biomarker test and consultation, then a prescription, then renewal every three months. (Jack Health testosterone page, read 5 October 2026) Monitoring: Biomarker re-testing every three months, described on the testosterone page as included, with renewal every three months. (Jack Health testosterone page, read 5 October 2026)
- Does Jack Health name its pharmacy?
- 1000223172 Ontario Inc., operating as ScaleRx, is named as the partner pharmacy in the Terms of Use. (Jack Health terms of use, read 5 October 2026) Pharmacy named in the Terms. Licence number not published on the site.
- Where do Jack Health's own pages disagree?
- The testosterone page states that "92% report energy improvement within 6 weeks". No study, sample size, time period or source is given for that figure anywhere on the page. The testosterone page states ongoing care as "$110/ every 3 months depending on your treatment". The words "depending on your treatment" leave open whether every patient pays $110 each quarter. The figure was not displayed when the page was read on 14 September 2026 and was displayed again on 23 September 2026.
Compare with the other providers: providers table, costs, reviews and access by province.
Sources
- Jack Health testosterone page, Jack Health. No date shown on the page, accessed 5 October 2026.
- Jack Health FAQ, Jack Health. No date shown on the page, accessed 5 October 2026.
- Jack Health terms of use, Jack Health. No date shown on the page, accessed 5 October 2026.