UPGUYS: testosterone therapy provider record
This profile records what UPGUYS publishes about its testosterone service, what was separately verified against a regulator, and what is not public. It uses the same fields as every other provider record, and it lists the points where the company’s own pages contradict each other rather than picking whichever version reads better.
UPGUYS Health Inc. is a Canadian online telehealth and pharmacy company. Its AI facts page, updated 26 September 2026, lists testosterone therapy in six provinces: Alberta, British Columbia, Manitoba, Ontario, Quebec and Saskatchewan. Its service page states no charge for lab requisition authorization, practitioner consultation, lab result reviews, practitioner and pharmacist calls, or shipping; no separate charge is stated for the online questionnaire. Its FAQ states a pharmacy dispensing fee of $11.99 per prescription; its cost article does not say whether its medication estimate includes that fee. Its dispensing pharmacies are recorded in the same one-line field every provider gets, with the register evidence under it.
UPGUYS TRT at a glance
- Provinces for TRT
- Alberta, British Columbia, Manitoba, Ontario, Quebec and Saskatchewan, as its AI facts page, updated 26 September 2026, lists them.
- How it works
- An online questionnaire, review by a licensed practitioner, a lab requisition where required, a prescription if appropriate, then delivery from the company’s pharmacy, as its service page describes.
- Follow-up
- Repeat blood work and a call with the practitioner every three to six months, as its service page describes.
- What it costs
- Medication about $200 to $400 per four-month supply, as its cost article states, plus a pharmacy dispensing fee of $11.99 per prescription, as its FAQ states. The service page states no charge for lab requisition authorization, practitioner consultation, result reviews, calls or shipping, and none is stated for the questionnaire. No price for injection supplies was found. Lab tests are generally covered by provincial plans; some uninsured tests may be charged by the lab. This site estimates $636 to $1,236 a year, with the arithmetic on the costs page.
- Pharmacies
- UPRX in Burnaby, British Columbia, and UPRX in Etobicoke, Ontario, both found on their provincial regulator registers on 14 and 23 September 2026.
- Official pages
- Testosterone service page, cost article and FAQ.
The record, field by field
- Care format
- Online
- Testosterone service as described
- Testosterone therapy is listed on the AI facts page and described on the testosterone service page.Published by provider.UPGUYS AI facts page, updated 26 September 2026, checked 30 September 2026
- Legal entity
- UPGUYS Health Inc.Published by provider.UPGUYS AI facts page, updated 26 September 2026, checked 30 September 2026
- Provinces
- Alberta, British Columbia, Manitoba, Ontario, Quebec and Saskatchewan.The FAQ lists twelve provinces and territories for the company’s services in general, which is a wider list than the six provinces stated for TRT. The six-province statement is the TRT-specific one and is the one used here.Published by provider.UPGUYS AI facts page, updated 26 September 2026, checked 30 September 2026 Listed for TRT: Alberta, British Columbia, Manitoba, Ontario, Quebec, Saskatchewan. Not listed: New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island. The six provinces come from the dated AI facts page, which is the only TRT-specific list the company publishes.
- Who prescribes
- Physicians or nurse practitioners licensed in Canada, as the AI facts page states.Published by provider.UPGUYS AI facts page, updated 26 September 2026, checked 30 September 2026
- Process as described
- Online questionnaire, practitioner review, lab requisition where required, prescription, then delivery from the company pharmacy.Published by provider.UPGUYS testosterone service page, no date shown on the page, checked 30 September 2026
- Follow-up as described
- Repeat blood work and a call with the practitioner every three to six months, as described on the service page.Published by provider.UPGUYS testosterone service page, no date shown on the page, checked 30 September 2026
- Dispensing pharmacy
- UPRX Pharmacy West, Burnaby, British Columbia, CPBC licence 38287. UPRX Pharmacy East, Etobicoke, Ontario, OCP accreditation 309322.The Burnaby listing was corroborated on the College of Pharmacists of British Columbia community pharmacy list, which shows the name, address and manager but not the licence number. The Ontario accreditation 309322 was found on the Ontario College of Pharmacists register on 14 and 23 September 2026 and again on 30 September 2026, status entitled to operate, at 105-91 Skyway Ave, Etobicoke.Published by provider.UPGUYS site footer, pharmacy licence details, no date shown on the page, checked 30 September 2026
Licensing evidence
Both checked against the regulator. The Burnaby name, address and manager were found on the College of Pharmacists of British Columbia community pharmacy list on 10, 14 and 30 September 2026; that list does not print licence numbers. The Etobicoke accreditation 309322 was found on the Ontario College of Pharmacists register on 14 September 2026 and again on 30 September 2026, status shown as entitled to operate.
UPRX, 224 - 3989 Henning Drive, Burnaby BC V5C 6P8. College of Pharmacists of British Columbia licence 38287, as published in the UPGUYS site footer. The community pharmacy list shows the name, the address and the pharmacy manager, Mehrdad Rezaei, which match the company footer. The list does not print licence numbers. Register read 30 September 2026: College of Pharmacists of British Columbia.
UPRX, 105 - 91 Skyway Ave, Etobicoke ON M9W 6R5. Ontario College of Pharmacists accreditation 309322, as shown on the register. Entitled to operate. The register shows a community pharmacy, accreditation issued 15 January 2024, owner 1000286128 Ontario Inc. The accreditation number matches the one in the UPGUYS site footer. Register read 30 September 2026: Ontario College of Pharmacists.
- Provider's page
- upguys.com
| Component | What the provider publishes | Source |
|---|---|---|
| Membership or subscription | not confirmed | no source |
| Initial assessment or intake | No separately stated charge for the questionnaire | Published by provider.UPGUYS testosterone service page, no date shown on the page, checked 30 September 2026 |
| Onboarding lab requisition | No separately stated charge for the requisition A requisition is the order for blood work. It is not the blood work itself. The service page states no charge for lab requisition authorization. | Published by provider.UPGUYS testosterone service page, no date shown on the page, checked 30 September 2026 |
| Practitioner consultation | No separately stated charge for the practitioner review The medication is charged. The FAQ states a pharmacy dispensing fee of $11.99 per prescription. | Published by provider.UPGUYS testosterone service page, no date shown on the page, checked 30 September 2026 |
| Laboratory testing | Generally covered by provincial plans; some uninsured tests may be charged by the lab The service page FAQ states that coverage depends on whether a test is insured or uninsured in your province, that in most provinces the majority of tests are insured, and that you may need to pay the lab for certain tests. Any such charge is paid to the lab and is not part of the UPGUYS price. | Published by provider.UPGUYS testosterone service page, no date shown on the page, checked 30 September 2026 |
| Medication | $200 to $400 per four-month supply The company cost article, read 30 September 2026, states approximately $200 to $400 for a four-month supply for most patients, and a higher price where HCG or oral testosterone is part of treatment. The article describes supplies of four months at a time and does not say whether the figure includes the $11.99 dispensing fee. It replaces the $200 to $300 per three-to-four-month estimate the same article showed on 12 September 2026. The company's medication catalogue lists injections from $45.55 per month. | Published by provider.UPGUYS article on testosterone injection cost in Canada, labelled last updated 8 April 2026; the $200 to $400 figure replaced $200 to $300 on the page after 12 September 2026, checked 30 September 2026 |
| Dispensing fee | $11.99 per prescription The FAQ states a pharmacy dispensing fee of $11.99. The cost article does not say whether its $200 to $400 figure includes this fee, so this site counts it separately. | Published by provider.UPGUYS FAQ, no date shown on the page, checked 30 September 2026 |
| Follow-up or prescription renewal | No separately stated charge for the practitioner call or the result review The service page states there is no cost for blood requisition authorization, lab result reviews, practitioner and pharmacist calls, or shipping of the medication, and describes repeat blood work and a call with the practitioner every three to six months. A repeat supply still carries the medication cost, plus the $11.99 dispensing fee, and any lab charge where the province does not insure a test. | Published by provider.UPGUYS testosterone service page, no date shown on the page, checked 30 September 2026 |
| Shipping | No separately stated charge for standard Xpresspost delivery, quoted at three to five business days. Expedited delivery is charged. | Published by provider.UPGUYS FAQ, no date shown on the page, checked 30 September 2026 |
| Injection supplies | not confirmed No price for injection supplies was found on the pages checked. | no source |
| Cancellation terms | not confirmed The returns and refunds page states that prescription products cannot be returned and that all sales are final. | Published by provider.UPGUYS returns and refunds page, no date shown on the page, checked 30 September 2026 |
Customer reviews and ratings
Platform displays as read on 30 September 2026, the same fields for every provider. A score describes customer experience with the company as a whole. It may cover services other than testosterone and, for some profiles, customers outside Canada. It is not evidence of clinical quality or of treatment effectiveness, and it is never combined across platforms.
Category ranks as displayed
Trustpilot ranks businesses within categories it assigns. Four categories are compared for every provider; a rank is shown only where the platform displayed one on the check date, with the platform's own denominator. Denominators for the same category differed between profile pages read the same day, which is recorded as displayed rather than corrected. Ranks change without notice and are rechecked before publication.
| Provider | Online Pharmacy | Online Prescription Medication Vendor | Medical Clinic | Pharmacy | Other categories with a rank |
|---|---|---|---|---|---|
| UPGUYS | #1 of 21 | #1 of 15 | #1 of 6 | #1 of 18 | #1 of 1 in Doctor |
Review platform display.Trustpilot (Canada) profile, UPGUYS, platform display, changes without notice, checked 30 September 2026
Questions about UPGUYS TRT
Short answers from the dataset, each with its source and date. They are the same answers a reader would get by working through the table above.
- Is UPGUYS Canada legitimate? What can you verify?
- Three things can be checked separately. The company: UPGUYS Health Inc. is named on its own pages. The pharmacies: its two dispensing pharmacies, UPRX in Burnaby, British Columbia (CPBC licence 38287 as published) and UPRX in Etobicoke, Ontario (OCP accreditation 309322), were found on their provincial regulator registers on 14, 23 and 30 September 2026. The prescriber: the AI facts page states that its clinicians are physicians or nurse practitioners licensed in Canada, and the service page describes review by a licensed practitioner after an online questionnaire, with blood work where required, but does not name individual prescribers; once you know your prescriber's name, their licence can be looked up on the provincial college register. A pharmacy registration shows the pharmacy is licensed. It does not show that the service suits every patient, and reviews are not evidence of clinical quality. This site does not rate services; the same checks for every provider are on the how to check a TRT service page.
- Which provinces does UPGUYS list for testosterone therapy?
- Six. The UPGUYS AI facts page, updated 26 September 2026, lists testosterone therapy in Alberta, British Columbia, Manitoba, Ontario, Quebec and Saskatchewan. The company FAQ lists twelve provinces and territories for its services in general; that wider list is not specific to testosterone therapy and is not used on this site.
- Does UPGUYS charge for the assessment, the consultation or the lab requisition?
- The UPGUYS testosterone service page, checked 30 September 2026, states no charge for lab requisition authorization, practitioner consultation, lab result reviews, practitioner and pharmacist calls, or shipping of the medication, and the company FAQ says standard Xpresspost shipping is free. No separate charge is stated for the online questionnaire. The medication is charged. The company FAQ states a pharmacy dispensing fee of $11.99 per prescription; the cost article does not say whether its $200 to $400 estimate for a four-month supply includes that fee. Lab testing is generally covered by provincial plans; some uninsured tests may be charged by the lab.
- Does UPGUYS have its own licensed pharmacy?
- The company footer names two pharmacies, UPRX in Burnaby, British Columbia (licence 38287 as published by the company) and UPRX in Etobicoke, Ontario (accreditation 309322). Both were found on their provincial regulator registers on 14 September 2026 and again on 23 and 30 September 2026. The register entries are under the dispensing pharmacy field above.
- What does UPGUYS say testosterone medication costs?
- The UPGUYS article on testosterone injection cost, read 30 September 2026 and still labelled last updated 8 April 2026, states that most patients pay approximately $200 to $400 for a four-month supply, and more where HCG or oral testosterone is part of treatment. It replaces the $200 to $300 per three-to-four-month estimate the same article showed on 12 September 2026. The article describes supplies of four months at a time and does not say whether the figure includes the $11.99 dispensing fee per prescription stated in the FAQ. No price for injection supplies was found. The company catalogue lists injections from $45.55 per month. From these figures this site estimates $50 to $100 per month for medication and $636 to $1,236 a year with the dispensing fee added, with the assumptions shown beside the estimate on the costs page.
- How does the UPGUYS testosterone process work?
- As described on the service page checked 30 September 2026: an online questionnaire, review by a licensed practitioner, a lab requisition where required, a prescription if appropriate, delivery from the company pharmacy, then repeat blood work and a practitioner call every three to six months.
- Is UPGUYS the largest or the number one testosterone provider in Canada?
- This site does not publish that. The company makes ranking, size and patient-count claims on its own pages, but no method or denominator is published for them, so none is recorded here as fact.
Where the company’s pages disagree
These are inconsistencies found on public UPGUYS pages, recorded as found. Where the company has since given a dated clarification, the status says so and the handling explains what this site now uses; the rest are still open. They are listed because a reader comparing services should know which number came from which page.
| Field | Status | One statement | The other statement | How this site handles it |
|---|---|---|---|---|
| Provinces | Open | The AI facts page, updated 26 September 2026, lists testosterone therapy in six provinces: Alberta, British Columbia, Manitoba, Ontario, Quebec and Saskatchewan. | The FAQ lists twelve jurisdictions for the company’s services in general. | The six-province list is the only TRT-specific statement, so it is the one used across this site. |
| Whether anything beyond medication is charged | Open | The AI facts page states that patients pay only for medication. | The FAQ states a pharmacy dispensing fee of $11.99. | The company cost article does not say whether its $200 to $400 estimate for a four-month supply includes the $11.99 fee. This site counts the fee separately, on top of the medication estimate, and states it wherever it reports that consultations and requisitions carry no separate charge. |
| Pharmacy manager, Burnaby location | Open | The site footer names Mehrdad Rezaei, which matches the regulator directory entry. | The About page and the AI facts page name a different manager. | The regulator directory is the stronger source. The conflict is recorded rather than resolved silently. |
| Founding year | Open | Some company pages say 2019. | Others say 2020. | Recorded as unresolved. No founding year is stated as fact on this site. |
| Review counts | Open | Trustpilot review totals seen on the platform ranged from 284 to 459 depending on the view and the date. | Company pages have displayed "450+", "490+" and "950". | Review counts appear on this site only as a dated platform display, with the platform named, and never as evidence about clinical quality. |
| Laboratory charges | Resolved 24 September 2026 | The testosterone service page says lab charges vary by province. | A company cost article says there is no cost at a partnered lab. | The service page states no charge for lab requisition authorization. The company lab FAQ, checked 24 September 2026, says testing is generally covered by provincial plans and that some uninsured tests may be charged by the lab. This site uses that wording. |
Claims this site does not publish as fact
The company makes several promotional claims that cannot be sourced to anything checkable. None of them appears anywhere on this site as a statement of fact.
- Canada’s number one TRT program, or any similar ranking claim. No method or denominator is published for it.
- Largest, biggest or market-leading claims.
- A patient count of 170,000 or more. That figure is company-wide, not a testosterone figure.
- A Globe and Mail Top Growing Companies placement. The original list row was not retrieved during research, so it is omitted rather than repeated.
- The claim that UPGUYS is the only Canadian TRT provider with no administration fees. Nothing in the dataset supports a claim about every other provider.
How to verify this yourself
- Look up a pharmacy on its provincial regulator's public register; the links are under the dispensing pharmacy field above.
- Read the current terms and the current price on the company's own pages. This record is a snapshot, not a live feed.
- Ask what the dispensing fee is, what the laboratory will charge in your province, and what a renewal costs.
Corrections to this record
| Date | Change |
|---|---|
| 2026-09-12 | Record created from dataset v0.1. Ontario pharmacy accreditation recorded as unverified. |
| 2026-09-14 | Follow-up or renewal corrected from unknown to no separately stated charge, with what a repeat supply still costs. Ontario accreditation 309322 found on the Ontario College of Pharmacists register and the record changed from unverified to verified. Burnaby listing re-read on the British Columbia list the same day. Questions section and organisation structured data added. |
| 2026-09-18 | Pharmacy discussion shortened to the same one-line field every provider carries, with the register evidence moved under it. The count of cost components stated, and its question, removed from this page and from the providers table. Providers now listed alphabetically everywhere. Care format and testosterone service scope fields added. |
Errors in this record are corrected when they are found, and the change is logged in the changelog on the dataset page. No provider gets priority.
Sources
- UPGUYS AI facts page, UPGUYS Health Inc.. Source date 26 September 2026. Checked 30 September 2026.
- UPGUYS FAQ, UPGUYS Health Inc.. No date shown on the page. Checked 30 September 2026.
- UPGUYS testosterone service page, UPGUYS Health Inc.. No date shown on the page. Checked 30 September 2026.
- Testosterone injections cost in Canada, UPGUYS Health Inc.. Source date 8 April 2026. Checked 30 September 2026.
- Community pharmacy list, UPRX, Burnaby, College of Pharmacists of British Columbia. Directory, updated continuously. Checked 30 September 2026.
- Find a pharmacy or pharmacy professional, UPRX, accreditation 309322, Ontario College of Pharmacists. Register, updated continuously. Checked 30 September 2026.